The Journalistic Standards of Newstalk

Denis O’Brien has an opinion piece in today’s Irish Times defending himself (and by extension his journalists) against the charge that he “despises” journalism.

He cites, as evidence of his support for quality journalism, the fact that he has spent €20m on Newstalk radio.

Whatever about Eamonn Dunphy’s claims, my experience of appearing on Newstalk as a guest in studio on the Ivan Yeats breakfast show would not fill me with confidence at the journalistic standards in Newstalk. I’m not sure Denis’ €20 million was well spent.

You can listen to me tell the tale below. The clip is approximately 3 minutes long.

Shorter Version: I was invited in to debate #ycyc. When the #ycyc rep started talking, a man came into the room and unplugged and removed my microphone.

Audio: Newstalk and the UnLive Mic

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The Future Imperfect, Tense

Did you know that disco record sales were up 400% for the year ending 1976? If these trends continues… AAY!”
-Disco Stu, The Simpsons

In the Summer of 2007, Bank of Ireland produced a report entitled “The Wealth of the Nation”.

It is a rich, rich mine of black comedy. My favourite piece of research is the chart below. AAY!

20111111-092847 a.m..jpg

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The 27 route: When the going gets tough, the bus doesn’t show up

complaint
Dear Sirs,

I write further to the below matters;

1) To complain regarding the failure of three scheduled 27 buses to appear at the Central Bank (Northbound) stop between 6.20 and 6.50.

2) To complain about the behaviour of the driver of the 27 bus (with the identifying code AV97 displayed within) who took money from the very wet girl in front of me while flatly saying that Eden Quay was the last stop. When I asked when the next bus going past Eden Quay would be coming he responded that I needed to take that up with the company. When I asked him, politely, could he contact his Dispatch office and ask the same question he ignored the question. When I asked again he responded by yelling “There’s flooding on the road!”. I pointed out that this was new information to those of us standing on the side of the road. His response was to say “Well, get it into your head now, there’s flooding on the road.” I took the attached photograph of the bus ID and he departed.

3) To praise the driver of the 27 who arrived very shortly afterward. Despite our unhappiness at the news that he too would be stopping at Eden Quay, he spoke politely, invited us to travel with him (out of the rain) to Eden quay to see if any 27 buses would be available from there and was a pleasant contrast with the driver we had encountered at paragraph 2 above.

4) To point out the obvious fact that the Real Time traffic information signs and website information are utterly fictitious and bear no resemblance to the commuter’s experience of buses arriving, either on time or at all.
I have sent a complimentary copy of this email to the Relevant authority I understand are responsible for this system.

I did not see any 27 buses travelling beyond Eden Quay after alighting from the second bus. This is the fourth time I have written to complain regarding the 27 bus route in a month. I had no complaints regarding its operation for many years before the recent change in fleet, drivers and route.

I do not believe that this route is receiving a quality service from Dublin Bus. I believe the fact that it commences, travels through and ends in areas of High Unemployment and Low Affluence (as measured by the CSO’s Census data) is the explanation for this disregard.

Yours faithfully, Reasonse
I would like to thank you for your email dated the 26th of October.

Unfortunately on the evening of the 24th of October, we did encounter serious disruptions and delays to our services given the weather conditions. The delays were caused by heavy traffic on the roads throughout Dublin and also many roads being impassable due to flooding.

In relation to your complaint regarding the the attitude and behaviour of the driver of AV96, with these details it has enabled me to successfully identify the driver involved. This attitude of a driver is by no way condoned. I have passed a copy of your complaint onto the Depot Administration Manager, who will be interviewing the driver over the coming days regarding the matter. If a member of staff is found to be in contravention of company policy, he/she will be subject to internal disciplinary procedures.

The importance of customer care in the services industry forms an integral part of the Certificate of Professional Competency, which all of our front line staff must attain be completing five training modules. We are stressing to our front line staff that good customer care is no longer something that a service industry in Ireland should expect to be commended for – it is now a threshold requirement when competing for a share of the public transport market. We support this course company-wide with poster campaigns and messages of re-enforcement through other internal communication channels.

Regarding your issues with the Real Time Passenger Information sign’s, I have asked the Technical Department to investigate to ensure that they are communicating correctly the buses AVL system.

I would like to assure you that we always aim to serve all routes and all customers with the highest possible standard of service. We at Dublin Bus always believe in ‘Serving the entire community’.

Thank you once again for your email and raising your concerns with us.

Regards,m

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NNI free footage deal: Appeal of RTE FOI refusal to Information Commissioner

To: The Information Commissioner

17 October 2011

APPLICATION FOR REVIEW OF REFUSAL BY RTÉ TO REFUSE A REQUEST MADE UNDER THE FREEDOM OF INFORMATION ACTS 1997 AND 2003 (THE ACTS)

RTÉ ref.: FOI 2011/051
My client: Simon McGarr

Dear Commissioner,

I act for Simon McGarr, the operator of a website which provides niche commentary and analysis of Irish news and events (tuppenceworth.ie).

Request under the Acts
By letter dated 13 July 2011, I requested, on behalf of my client, copies of the following documentation from RTÉ:

“all documents, records and memoranda concerning, arising out of or relating to the proposal by RTE to license television news reports to members of National Newspapers of Ireland and/or any other party.”

This requested was acknowledged by RTÉ’s freedom of information officer, Peter Feeney, by letter dated 18 July 2011. By letter dated 19 July 2011, the request under the Acts was refused “on the grounds that the records you are seeking are exempt under sections 20 and 27”. This decision was based on the results of “inquiries with RTÉ’s News Division and its Publishing division.” It was further stated that:

“I believe it is in the public interest to permit this proposal of RTÉ’s be considered by the newspaper industry with the usual expectation of confidentiality that applies in such matters.”

By letter dated 12 August 2011 I requested an internal review of this decision in which I stated:

“I am greatly surprised that, as is suggested by your letter, that a decision has been made to refuse my client’s request in full on the basis of responses to general enquiries with RTE’s News Division and Publishing Division.”

I also noted that no schedule of documentation held was furnished and that the decision was made within 24 hours of acknowledging the request. In light of these circumstances I requested that the fee of €75 for conducting the internal review be waived.

By letter dated 8 September 2011, Adrian Moynes of RTÉ notified me that the decision made by Mr Feeney was upheld. A summary of the documentation held by RTÉ and subject to the request was outlined in that letter but a schedule of the documents was not furnished.

Grounds for review
The initial decision made by Mr Feeney appears to have been based on casual inquiries within the organisation and not on the basis of a review or consideration of the documentation in light of the objective requirements of the Acts. It is not credible that a serious consideration of the request was undertaken and this conclusion is supported by the failure to furnish a schedule of documentation. The review provides a summary of the nature of documentation held but again does not furnish a schedule of said documentation nor any specific reasoning to support the refusal.

RTÉ has relied on sections 20 and 27 of the Acts in support of their decisions.

In relation to section 20:

1. It is quite clear from what is publicly known that a decision has already been made by RTE to offer footage for use by NNI members. Therefore it is not at all clear that any deliberative process is underway. It may be that members of the NNI are deliberating the offer or that, to the extent that any specific elements of RTÉ’s offer are outstanding, they relate only to the minor details of implementation. Moreover, from the documentation outlined in Mr Moynes’ letter of 8 September 2011, it appears that no documents have been generated since July.

2. No clear reason has been set out for relying on the discretionary exemption provided under section 20. Indeed, no detail has been provided in relation to the nature of the deliberative process involved. No indication has been given as to how release of the documentation might adversely affect that deliberative process. All that has been stated is that the members of NNI have a “usual expectation of confidentiality”. The documents outlined in Mr Moynes’ letter of 8 September 2011 do not refer to any information in which members of NNI would have an interest in confidentiality.

3. RTÉ has relied on the public interest ground to refuse disclosure. There is no apparent public interest ground for refusing this request. Indeed, there is a strong public interest ground for granting release of the documentation.

4. RTÉ are proposing to offer access to its news footage, the creation of which was funded by the licence fund payment received from the State as part of RTÉ’s public service remit. By limiting its offer to members of the NNI it appears to be favouring one set of commercial entities over others and other commercial entities which are not newspapers, thereby distorting the market for Irish news and current affairs online.

5. For the purposes of European Union law, RTÉ is an emanation of the State and is vulnerable to complaints to the European Commission that it is providing state funded aid to one set of commercial operators in the market over others.

6. In that regard, my client notes that RTÉ has recently been the subject of a complaint by TV3 in relation to the Competition Acts which has resulted in the organisation agreeing to change certain practices in relation to advertising.

7. The public interest is clearly in favour of providing access to the documentation sought so that the issues outlined in paragraphs 4 and 5 can be resolved, so that individuals and media entities (whether commercial or otherwise) be in a position to understand the decision making processes of RTÉ in relation to the use and re-use of materials generated by it and to form an opinion in relation to whether that decision making function is being properly exercised.

In relation to section 27:

8. It is not credible for RTÉ to claim that any of the documentation involved is commercially sensitive. The proposal involved is to provide RTÉ materials to third parties free of charge. In those circumstances, it is inconceivable that the documentation would be of the nature exempted by section 27(1).

9. For the same reasons outlined in relation to section 20, the public interest is best represented by releasing the documentation sought.

10. In addition, the public interest is not best represented by allowing RTÉ to maintain a blanket expectation of privacy in relation to its dealings, particularly in circumstances where no evidence of commercial sensitivity exists.

I request a review of the decision made by RTÉ in relation to this request under the Acts. I enclose copies of the correspondence referred to in this letter along with payment of €150 in respect of the review fee. I look forward to hearing from you.

Yours,

Rossa McMahon
PATRICK G. MCMAHON
Solicitors

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One job, no implementation: Why Your Country, Your Call was still a success

Readers will know that I have been following the looking-glass world of Your Country, Your Call for some time. I’ve lots of posts with facts and figures about the company. But there was a report in the Irish Examiner by Colette Browne recently about the competition which prompted me to write about the aims of the competition as I perceived them.

BILLED as a project that would “transform our economy”, the two successful Your Country Your Call projects have hired just a single member of staff, over a year after the two winners were announced.

Read more: http://www.examiner.ie/ireland/politics/your-call-competition-winners-hire-just-1-person-169534.html#ixzz1aw8MIGWo

Together with a rather offhand reference in an interview with the Chairman of YCYC’s parent company, former head of the Bank of Ireland, Dr. Laurence Crowley to criticism of the general governance of the company, it suggests that the media have decided that Your Country Your Call is an embarrassing dud.

While I have lots of reservations about the competition, I think it’s worthwhile to pause and point out that success should be measured by how well a project achieves its real aims and not the ones it announces to the world. By this yardstick, I think that it has been at least a partial success.

These aims are imputed by me to the endeavor. They represent mere speculation on matters of public interest but have an advantage over the declared motivations of all concerned. My explanations make sense.

Aim 1: Establish Martin McAleese as a political figure in his own right.

Result: Given the timing of the competition, it is tempting to say that the real aim was to run Martin McAleese a candidate for the Presidency, succeeding his wife. But that’s a bit of a stretch. Nonetheless, clearly the primary intent of this competition was to build Martin McAleese’s CV up a bit. Also required was to introduce him to the people of the Republic of Ireland, who had apparently looked through him for 14 years without quite noticing he was there.

The difficulty for the would-be promoter of the Martin McAleese political career path was that his primary claim to personal achievement in public life involved Northern Ireland, in some opaque way. And as far as the voters of the Republic were concerned that bread was well and truly eaten and forgotten.

Our hero was therefore placed in the centre of a circus dealing with the new National Question of the day- JOBS! He would conjure JOBS! from the air, by a feat of will and also by walking through the Phoenix Park. Not just a few JOBS! mind you. That is the sort of thing a man opening a Spar shop might be able to promise. Tens of thousands of jobs- an oil well gushing employment- springing like Athena fully formed from Martin McAleese’s head.

To become a national figure, Martin would “transform our economy”. He was, as he described himself in the peerless piece of puffery below, the man who went out for a walk from Aras an Uachtaráin wondering if the country would get out of the state it was in and returned saying to himself “you’ve got the answer, you know the way forward.”

That is some tour of the Wellington Monument.

As we now know, Martin didn’t quite make it into the Aras race. Probably, for all concerned, that was for the best. But you can’t deny that when Martin McAleese was made a Senator by Enda Kenny, Your Country Your Call hadn’t played its part. It, along with the aforementioned peace process arcana (and dentistry) was cited as his CV. That’s success.

Aside: I know this is off topic, but it is clear that Sean JOBS! Gallagher is currently being positioned in exactly the same way in the Presidential election (by the same FF sorts). We can expect that, like Your Country, Your Call, his campaign will consider itself successful if it can deliver one job. To him.

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Life in the Internal Devaluation Zone

Hey, you!

Yes, you there. No, not that woman over there. You!

Do you know what the hell is going on? Have you any idea what’s happening to you?

You do? That is reassuring. But, out of respect for that someone who might not be as clued in as you are, I thought I’d just recap it for you.

You remember when Ireland nearly went bust because we couldn’t afford to pay the interest on the loans we were being offered? You remember it happened because the entities who loan money are run by, basically, sociopathic lemmings and they suddenly realised that we’d promised to cough up enough money to pay off the loans of any banks that went bust. (Well, Fianna Fáil had promised it on our behalf, but apparently it’s one of those one-way decisions you can’t change once you’ve done it, like drunkenly texting your boss what you think of them in the small hours.)

Anyway, these sociopath lemmings all realised that if that bank collapse actually happened (and they collectively suddenly thought that it would) Ireland wouldn’t actually be good for the cash.

That meant that the country would go officially bust- which in the case of a country is an event precipitated by not paying debts as they fall due.

All of which takes us to the bail out- which was basically just us turning to the last set of people who’d give us money and dropping to our knees, wailing “Please save us!”.

They had to save us, because their banks were the ones who’d loaned our banks all the money they couldn’t pay back. So if we sank, so did their banks. But it’s hard to negotiate from a position of strength when your negotiating team can’t see for weeping and periodically start screaming at invisible enemies. And are on their knees.

Still, here we are now- as you know. But where is this exactly? Well, we’re in a state which is pursuing a policy of internal devaluation. Yes, you know what that is. You told me you did. I believe you. But, you might meet someone who hasn’t entirely got their heads around it yet. What harm if we just run through the basics we’ll be effortlessly conveying in a superior tone to our less informed fellow-citizen?

Let’s start with the definition of internal devaluation:

Internal Devaluation – where a country seeks to regain competitiveness through lowering wage costs and increasing productivity and not reducing value of exchange rate.

Normally, you devalue by decreeing suddenly that your currency is now worth less against all other currencies. They can suddenly afford more of the stuff you sell, so you get a bit of a boost.

But Ireland can’t decree that the Euro is now worth less. So, the alternative is to force everyone in the country to just charge less- for everything. Less wages, less fees, lower prices- the works.

The thing is, governments can’t actually decree that the private companies of Ireland make their stuff cheaper. And they can’t make private workers agree to be paid less.

So, they’ve been doing what they can- whipping up attacks on the people whose incomes they do control- public workers, people subsisting on social welfare and so on- and then cutting the money going to them.

This makes these people’s lives very difficult, of course, but the hoped for result is to reduce domestic demand enough that price and wage deflation will be forced into the private sector.

Regrettably, deflation is seen as the worst possible thing that can happen to a country. And it hasn’t even really started yet.

This is the lens you need to use to examine otherwise bizarre government plans like the JobBridge scheme. It is a method of forcing wages in the private sector down, by introducing an alternative subsidised workforce into the Market.

Let me know if you spot any more examples.

20111013-064906 p.m..jpg

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The 27 bus route has not been improved

The New 27 Bus Route
The New 27 Bus Route

Dear Sirs

I write further to my telephone conversation with Phelim of your office today.

I write to complain regarding the dramatic drop in quality of service on the 27 route since Monday, when the new route and timetable was introduced.

On Monday morning, I experienced a 20 minute wait at peak time for a bus to take me from Glin Rd towards city Centre. The new timetable promises one every 10 minutes.

The quality of the fleet has fallen. On Tuesday I got on a bus with a 99-D registration plate. Its suspension was certainly appropriate for a vehicle not from the last decade, but the decade before that.

Quite apart from age or comfort of the buses, these machines are particularly unfit for this route. While the 27 route for some time had been almost all low floor buses, I have repeatedly found myself on buses unsuitable for either wheelchair users or parents with prams.

This is a shameful retrograde step, as this new Route serves areas whose populations include large numbers of people in social housing with exactly those needs and no means other than the bus to transport themselves.

Today, I got on my bus (photo of ticket attached with details) to be told that it was terminating in Hawkins Street because the driver was going on his break then and there was meant to be someone taking over from him, but there wasn’t.

This simply is not an acceptable service. It is most certainly not an improved service.

If these service failures are not addressed- and they go much further than teething problems- I will be notifying the National Transport Authority.

Yours faithfully,

Simon McGarr

Unemployment levels by neighborhood, per 2006 Census. Map by pobal.maps.ie

Unemployment levels by neighborhood, per 2006 Census. Map by pobal.maps.ie

Dear Sir,

I write further to my email of today.

I am standing at the bus stop outside the Central Bank, intending to travel Northbound.

The live signage has, in the past 25 minutes, promised two 27 buses. The first simply did not appear at all. The second stopped but did not allow us on as he intended terminating in Hawkins Street.

The signage is now promising a third bus in 6 minutes time- at which point I will have been standing here for half an hour at peak travelling time waiting to begin my journey.

I can only hope this one appears and feels like travelling further than one stop.

Yours faithfully,

Simon McGarr

Affluence levels by neighborhood, per 2006 Census. Map by pobal.maps.ie

Affluence levels by neighborhood, per 2006 Census. Map by pobal.maps.ie

Dear Sirs,

I write further to my emails of 11.13am and 6.18pm today regarding the 27 bus service.

I am currently (6.43pm) sitting on a 27 bus on the North quays. It has been parked here for 10 minutes. The driver tells us that he will sit here until 6.45pm, when he expects to be relieved by a second driver.

Our time is to be burnt up without an apology or a second thought, seemingly.

I attach a photograph of my ticket. Please note I boarded this bus-after a 35 minute wait in Dame Street- at 18.24.

I will be copying all three of today’s emails to my elected representatives and they will form part of a complaint to the National Transport Authority. I will not be waiting 15 days to do so.

I would also appreciate an acknowledgement of all three emails.

Yours faithfully,

Simon McGarr

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Gavin Sheridan inspires awe, opens door to NAMA queries

I just saw this on Twitter and wanted to pin it up here.

NAMA declared a public Authority

That page, I know, is the result of three years work and thousands upon thousands of words of written argument.

The declaration has consequences for NAMA’s transparency (good ones).

Congratulations Gavin.

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The RTE Aggregator Excitement: What would I say?

Today, a number of very well known and established fashion and beauty blogs recieved the email below from RTE.

XXXX from the RTÉ Fashion site here, I hope you’re well.

We are relaunching the RTÉ fashion site (www.rte.ie/fashion
) in October with a whole new look, and as
part of the redesign we will be featuring Irish fashion and beauty blogs
in an aggregated feed.

This will be a great way to showcase the best of Irish online fashion and
beauty content. If you would be interested in being part of this feature
on the site, please email back and I can give you further details.

This will be a great way to give your blog more exposure and get your
content across to new readers!

All the best,

XXXX

Chortle, obvs.

When RTE gets around to relaunching their site on, em, whatever it is Tuppenceworth is about and they send us out one of these exciting emails this will be my reply.

Dear Ms. XXXX

Thank you very much for your interest in Ireland’s best and least read blog, Tuppenceworth.ie.

Please can you outline what form of license RTE would like to discuss for the republication of our material? We are always happy to be flexible on fees and access.

Yours faithfully,

etc

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Free The News: RTE refuse my FOI request, again, on appeal

My appeal of the decision to turn down my FOI request for documents relating to RTE’s offer to licence video to members of the National Newspapers of Ireland has now been decided.

As you can see below, the original decision has been upheld by RTE’s internal appeal process. It is now open to me to send a final appeal on to the Office of the Information Commissioner.

RTE Reference: FOI2011/51
Your Reference: Mc673.RMcM.DB

Dear Mr. McMahon
In response to your letter of 12 August requesting an internal review of the decision made in this matter, I wish to inform you tha I have decided to uphold the decision made by Peter Feeney and given to you by letter on 19 July.

The records examined for the purpose of this internal review fall into four categories. Firstly, there is RTE’s PowerPoint format proposal as presented to N.N.I (National Newspapers of Ireland) entitled RTE Offer to Share News Clips with NNI Members. Secondly there are internal RTE papers relating to the development of this proposal. These comprise research including measures of traffic to the RTE.ie website, extracts from COMSCORE data about traffic to a number of websites, and estimates of costs of various options for the delivery of video feeds to newspapers. Thirdly, there are email records of correspondence initiation contacts and arranging meetings between RTE and N.N.I members. These emails bear dates in April, May, June and July of this year. Finally, internal RTE emails relate to aspects of the proposal including drafts of technical points for inclusion in the presentation mentioned above, assessments of the extent of interest being likely to be shown by N.N.I members, and diary entries for meetings between RTE and NNI.

Having considered these records and bearing in mind that the proposal made by RTE remains in discussion with N.N.I., I judge that Peter Feeney was correct to rest his decision on the exemptions provided for in sections 20 and 27 of the Act and I agree with the manner in which he has applied the public interest test in this instance. Accordingly, I confirm his decision.

I note that Peter Feeney has already advised you of the course you may take in the event that you find the outcome of my review unacceptable. I am not in a position to waive the fee for this internal review, as suggested in your letter of 12 August.

Yours sincerely,

Adrian Moynes

I will be asking my solicitor to appeal this decision. The grounds will include;

I will point out that the most important issue to be decided is a clear statement that RTE’s commercial interest is not the same thing as the public interest, just because RTE conflates the two. The potential of a breach of EU Law competition law discussed previously may even mean the public interest decidedly lies in getting full picture of deal in the public domain before contracts are signed.

Any potentially commercially sensitive details (pricing, licencing on offer) have been released into public domain already. Also, the matter cannot have a commercial sensitivity to RTE when they are not intending to charge any fee whatsoever for access to the video footage.

A claim that a deliberative process is ongoing in RTE is not bourne out even by the facts as outlined in the correspondence from RTE itself. The offer has been made already to the NNI. They may be considering it, but RTE’s decisions have already been made.  There aren’t even any emails listed as having been exchanged or created since July of this year.

I’ll let you know how we get on.

RTE Letter Re Free News Offer 8th Sept 2011

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