A reply has now arrived to my 2nd email. The author, being the Head of Communications, is not in a position to provide the requested undertakings. I have made the following reply.
Many thanks again for your prompt reply.
I note that the matters at issue fall outside your area of responsibity. I have now forwarded the matter to my solicitor to be raised again with the RTE Director General.
You might be good enough to forward his office our exchange, to ensure he has access to all the relevant information when making his reply.