Just thought I’d let people know.
I spotted a double charge on my account, for a pretty significant sum of money (is there any other kind?).
When I rang up to query it, I was told Bank of Ireland have changed their computer systems recently (Two weeks or so).
As a result, some transactions are being applied to accounts twice if they were processed through Laser, or if they were a Pass machine withdrawal.
They say that if you spot the double charge, and ring them up to complain, they’ll send an email to their programmers to reverse the second charge.
I suggested to the polite customer services person that the bank might want to warn their clients to be alert for these double charges, as they could suffer additional charges (from appearing to breach their overdraft limits, for example) unless they spotted the bank’s mistake.
16 Comments
Surely a failure to notify customers of an error caused by the bank is at best a breach of good faith and at best a breach of the bank’s fiduciary duty of care to their customers, particularly given the impact that being over an overdraft limit can have on your credit rating?
1) What software went in, and was it fully tested before hand?
2) Will BOI roll back the defective software to the previous version until the problem is fixed?
3) How is the Bank’s IT section planning to address the apparent deficiency in quality control that has arisen here?
This puppy is going on http://iqtrainwrecks.com
I should say that the money has still not been put back. I have been without its use for 10 days.
Very bold.
Stay away from Tesco then – they double-charge us every time we order online. You’d get hit 400%.
You come on here dissing one of the great pillars of our commercial life, not even bothering to find out how to spell glitch properly. And now you want compensation. No wonder the country is in the state it is.
[…] of our Irish colleagues over on Tuppenceworth.ie comes yet another tale of poor quality information in financial services. Although this time it is at the lower end of the scale, at least on a per customer basis. However, […]
Simon,
As promised, your story is now the latest post to the roll of shame at IQTrainwrecks.com.
Please drop by and let us know how your story develops.
Stay away from Tesco then – they double-charge us every time we order online. You’d get hit 400%.
[…] accounts arising from a software bug. Details of that story can be found on IQTrainwrecks and on Tuppenceworth. I’d advise you to read either of those posts as they provide the context necessary for the […]
In the ‘mine is bigger than yours’ department – I got two medical cards, ‘cos I asked for one for my wife. I got it, and a second on for myself! How’s that for software…..
[…] Read the post here […]
[…] in May 2009, Simon over on Tuppenceworth.ie reported this problem to Bank of Ireland and blogged about his customer service experience. On foot of what Simon had written, I emailed Bank of Ireland to try and get details on the issue […]
[…] problem that has been reported by Bank of Ireland today and which was picked up on by Simon over at Tuppenceworth.ie in May is that customers are being charged twice for transactions. In effect, the “hold” is […]
They are at it again – lots of double laser charges on my Bank of Ireland account after the weekend. Maybe they should wait for service pack 3!… other affected people here: http://www.boards.ie/vbulletin/showthread.php?t=2055722395
[…] wrote about this last month (see the archives here), picking up on a post from Tuppenceworth.ie earlier in the summer. I won’t be writing anything more about the issue – at least for […]
“Bank of Ireland today reported a pre-tax loss of €979m for the six months ending September 30, 2009, compared to a profit of €647m in the same period in 2008”.
Have u noticed this news, even though they are double charging consumers but still they are running in loss.
Not beliving, visit this: “http://www.finfacts.ie/irishfinancenews/article_1018364.shtml”
_________________________
Shawn matthews
This has also happened to me this weekend however I’ve been unable to contact a customer service agent.