Template Complaint Letter to Data Protection Commissioner about CityDeal.ie (Groupon)

Dear Sir,

I write further to the failure of Groupon-CityDeal (Ireland) Limited having their registered office at The Black Church, Mary Street, Dublin 7 to remove me from their electronic database following repeated requests.

I have twice clicked the link at the bottom of Citydeals emails asking to be unsubscribed from their mailing list. For the avoidance of any doubt as to my intentions I sent this message on the 10th January 2012 to the support link found in paragraph 8 on the Privacy Page of Citydeal.ie http://www.groupon.ie/data_privacy

“Please unsubscribe me from any and all emails lists

In addition, please erase all information you store regarding me with the exception of this email.

Please confirm to me when this has occurred.

Yours faithfully
Simon McGarr”

This message was later returned as undelivered as the link given on the data policy page is incorrect.

I then sent the following message to [email protected]

“Data Protection S.5 Request

Dear Sirs,

Please unsubscribe me from any and all email addresses.

In addition, please erase all information you store regarding me with the exception of this email.

Please confirm to me when this has occurred.

Please also note the link to email support contained within your Privacy Statement is broken.

Yours faithfully

Simon McGarr”

I did not receive any confirmation from the company, or any response at all to my request.

What I did receive, at 10:51am on 12th January 2012, was a further unwanted marketing email offering me discounted fairy lights.

This was followed by another unwanted marketing email at 5.28pm enquiring why I had not taken the company up on an offer of “Premium” membership.

I contacted Groupon’s Twitter customer account to complain about these matters. Their response was to ask I contact a UK registered company MyCityDeal Limited (t/a Groupon UK).

Please can you take such steps as are necessary to ensure that my requests under the Data Protection Acts are responded to correctly by the Irish registered company processing Irish information under Irish laws?

Yours faithfully,

Simon McGarr

 

 

 

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